Return Policy

Our range is diverse, and not confined to any single brand. We focus on quality over brand name, offering only those products we believe are exceptional. Additionally, OHWILL provides exclusive after-sales service support for every product sold.

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;

Note: The office address is not the return address. Different products have different return addresses. Please contact customer service directly to obtain the corresponding return address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(Generally 1-3 working days).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ohwill.com.
Please contact our Customer service at support@ohwill.com to get the return address.

Our products are distributed in 200+ warehouses in the United States. There are two types of warehouses: fixed warehouses and temporary warehouses.

Our regular warehouses:
Warehouse 1
645 Independence Pkwy, Houston, La Porte Texas 77571, United States

Warehouse 2
301 Grove Road, West Deptford New Jersey 08086, United States

Warehouse 3
13083 Slover Avenue, Fontana California 92337, United States

Please note that the regular warehouse does not mean a return address. If you need to return goods, you need to contact customer service to provide the corresponding return address.