Service Policy

OHWILL Important Service Policy:

*Free shipping on all products on the OHWILL,Local Shipping to the US
We only ship to the United States, but the following areas of the United States are not included(Live Update):
Hawaii, Alaska, puerto rico, Guam, Virgin islands, American samoa, Northern marianapalau, micronesia, marshall islands.
*30-Day Money Back
Customers have the right to apply for a return within 30 days after delivery the product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

*Shipping in 48 Hours
Shipping Processing Times: We stock our own inventory, thus all orders are usually processed and shipped within 1-2 business days(In case of holidays, order processing time takes up to 3-5 business days). The Processing time does not include shipping transit time.

*24 Months Warranty
All products on the OHWILL are guaranteed for 24 months.
Custom-order or personalised items do not have a right to 24 Months Warranty. We will state on the product page that its warranty time is for Custom-order or personalized items.
Prices and Fees
The price of all products is free shipping. Ordering products on OHWILL does not need to pay customs duties. But the customer needs to pay the local consumption tax in the United States (the consumption tax system automatically calculates, and the corresponding consumption tax amount will be displayed on the payment page).The Buyers do not need to pay additional membership fees or other fees. OHWILL takes care of all service but not only after-sales, refund/return, and shipping. OHWILL has the right to decide the interpretation.